Our Complaints Handling Policy
While we endeavour to provide a first-class service to all our clients we recognise that from time to time things may happen that may give you cause for concern. In the first instance, please speak to the person who is dealing with your matter as they are likely to be able to resolve them. If you consider the matter to be too serious for this or wish to raise a complaint, please email us at email@example.com. We will review the matter and provide our response.
You can access a copy of our complaints policy here.
If we are unable to settle any complaint using our internal complaints process, you have a right to complain to the Legal Ombudsman. This is an independent complaints body, established under the Legal Services Act 2007, that deals with legal services complaints.
You have six months from the date of our final letter in which to complain to the Legal Ombudsman.
Alternative complaints bodies (such as Ombudsman Services, ProMediate and Small Claims Mediation) exist. They are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.
We do not however agree to use these schemes and will continue to use the Legal Ombudsman to resolve complaints that we cannot resolve directly. We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.