Steven* had always taken pride in his work. As a coach driver, he was known for his reliability, professionalism, and willingness to go above and beyond. But one ordinary shift left him injured, unsupported, and facing a battle that would test his strength, not on the road, but in court.
This is the story of how Law Together helped Steven bring a successful injury claim against his employer, and how the truth came to light, despite being outnumbered and denied.
Steven had just returned to the depot when his manager asked him to force open a jammed emergency exit on one of the coaches. It wasn’t part of his usual duties, and he was aware the mechanism could be dangerous. But wanting to help and trusting his manager’s judgement, he followed instructions.
In doing so, Steven sustained a painful and lasting injury. But when he reported the incident, his employer denied any responsibility. The manager claimed he never gave such an instruction, and three other employees backed him up.
Steven found himself in a deeply isolating situation. Four people were saying one thing. He was saying another. His injury claim against his employer felt, at first, like an impossible task. But he stood firm in what he knew to be true, and turned to Law Together for help.
Steven was introduced to Fred Adams, a solicitor in our serious injury team. From their first conversation, Fred recognised both the credibility of Steven’s account and the need for a robust, evidence-led approach to the case.
Knowing that the Defendant’s version of events was supported by multiple witnesses, we went straight to the facts. Fred secured CCTV footage from the coach that captured key moments before and after the injury.
While the footage didn’t record the conversation in question, it revealed clear inconsistencies in the Defendant’s timeline and behaviour:
Steven, meanwhile, gave a consistent and calm version of events, one that stood up under scrutiny. By the time the footage had been cross-referenced and witness statements tested, the credibility of the employer’s defence was seriously in question.
The case proceeded to a full-day trial, where the employer stuck to its denial and relied on all four witness statements. But as the cross-examinations began, the inconsistencies became increasingly difficult to defend.
Fred’s preparation paid off. He demonstrated that while the CCTV didn’t prove the exact words exchanged, it decisively undermined the Defendant’s version of events. The Judge listened carefully, weighed the evidence, and ultimately found in Steven’s favour.
The ruling confirmed what Steven had maintained all along: that his employer had failed in its duty of care and that he had followed instructions in good faith. His injury claim against his employer succeeded, and more importantly, he left court with his integrity intact.
Steven received a fair compensation award for the pain and disruption caused by his injury. But the real impact was emotional: he had been heard, believed, and vindicated.
Despite the imbalance of power and testimony, he had never wavered. With the support of Law Together, he was able to prove his case and walk away knowing that truth, and not numbers, had prevailed.
Steven’s story is a powerful reminder that a successful injury claim against an employer isn’t just about legal arguments, it’s about having the right people in your corner.
At Law Together, we believe in listening first and acting with purpose. When you’re facing injury, denial, or doubt, we bring the expertise and support to help you move forward with strength.
If you’ve been injured at work and your employer refuses to take responsibility, we’re ready to help you stand your ground.
Start your injury claim against your employer. Call us on 0800 054 2452 or request a callback below.
*The name of our client has been changed for the purpose of anonymity.
